Three steps to getting back on track
Register online with us if you haven’t already done so. You will be asked to confirm your email address and to log in to the website where you can start the online application, which should take you around 15-20 minutes. On completion a legal agreement will be produced which can be approved online without the need for a wet signature.
Step 2: Contact The Pensions Regulator
You will need to contact The Pensions Regulator (TPR) on 0845 600 1011 (Option 3) to let them know you have selected the NOW: Pensions Trust as your auto enrolment pension provider. TPR will ask you for the following:
PAYE reference number, and
Letter code (you can find this on your staging date letter from TPR)
Step 3: Getting back on track
The Pensions Regulator will advise you to rectify the situation as soon as possible ensuring your employees are in the same position they would have been in if you had complied with the regulations. How this is done is at your discretion. If you have missed your staging date here are some possible actions you could take:
If you are less than 3 months past your staging date, you could deduct and pay back the missed contributions for all affected jobholders
If you are more than 3 months past your staging date, you could cover the cost of both the employee and employer contributions from your original staging date to the current date
Some employers have postponed their implementation of auto enrolment, however, postponement cannot be used unless the relevant communications were issued to all your employees within six weeks of your staging date. If you haven’t yet communicated to your employees you will need to, so that they know what has happened.