FAQs: Understanding your NOW: Pensions microsite
Where can I access the implementation guides and help material?
What if I don’t have email addresses for my employees to send them statutory communications?
Will the contributions shown in the CSV file always be the amount that is collected?
How long after payroll processing date should I submit the file upload?
How do I update an employee record?
Can partners use the same email address to receive auto enrolment communications?
Can plan start date differ from the staging date?
How will I know if an employee has opted out?
I have a new employee starting, when should I enrol them?
Continue signing up clients
If you're ready to continue signing up clients and have already registered with NOW: Pensions just hit the 'Get started' button to log in and start an online application on behalf of a client. If you haven't registered you can do that here.
Where can I access the implementation guides and help material?
What if I don’t have email addresses for my employees to send them statutory communications?
Will the contributions shown in the CSV file always be the amount that is collected?
How long after payroll processing date should I submit the file upload?
How do I update an employee record?
Can partners use the same email address to receive auto enrolment communications?
Can plan start date differ from the staging date?
How will I know if an employee has opted out?
I have a new employee starting, when should I enrol them?
Continue signing up clients
If you're ready to continue signing up clients and have already registered with NOW: Pensions just hit the 'Get started' button to log in and start an online application on behalf of a client. If you haven't registered you can do that here.